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Every company would like to provide a quick turnaround time when responding to and resolving their customers support cases. For the purposes of this example, assume that the organization would like to ensure that it responds to all cases within one day. After one day, they will check to see whether the case is still open. If it is, they will email the case owner s manager and create a queue item so the case can be handled by another individual or team. They will then wait another day to see whether the status changes. If it does not, they will send another email message to the manager of the case owner and assign the case to the Level 2 Support Team. This loop will continue until the case is resolved. Figure 14-36 shows the process graphically. In addition to creating conditions and actions, this example will highlight additional features in workflow:

ain_id; aiv_object_name; aiv_method_name; ain_test_number; aiv_description; NULL; SYS.DBMS_SESSION.unique_session_id; USER; SYSDATE;

5. From the Shapes toolbox, click the Create a Sequence Message button. Draw a Message shape between the Member object and the Librarian object. Attach the tail (end 1) of the arrow to the Member object s lifeline and the head of the arrow (end 2) to the Librarian object s lifeline. Click the message arrow to select it. It will turn blue. Next, right-click the message arrow and choose Modify. Change the name of the message to request item. Right-click the return arrow (the dashed line) and choose Modify. Change the name to return loan info. Click OK to close the window. 6. Repeat step 5 to create a message from the Librarian object to the LoanHistory object. Attach the tail (end 1) of the arrow to the Librarian object s lifeline after the request item message but before the return loan info message. Attach the head of the arrow (end 2) to the LoanHistory object s lifeline. Name the calling message (the solid line) check history. Name the return message (the dashed line) return history info (see Figure 3-12).

By now you should be familiar with the basics of creating a workflow, so we focus only on the new actions used for this example. You will create three workflow processes for the case entity in the following order:

Did you notice in Listing 8-6 that I used the SQL*Plus defined variable &USER in the source listing This is a work-around to a defect in the Oracle compiler when trying to resolve the name of a method that is part of the same TYPE BODY. In the sections that follow, we ll use the relational testing tool to test packages and the object-relational tool you just created to test TYPEs. So let s move on to a discussion of testing with our new testing tools.

Escalating logic process A child workflow process that contains the logic for the case escalation. This process calls itself, creating a loop. Create process A process that is triggered from the Record is created event and calls the escalating logic child workflow process.

Do you recall our discussion about table types early in 1, where I said that tables fall into one of three categories: content, codes, or intersections The types of methods and method names used by each of these three categories will follow a pattern. Content table packages (or TYPEs) will all have a similar set of methods and method names. Code table packages (or TYPEs) will also have a similar set of methods and method names. And so will intersection table packages (or TYPEs). Accordingly, these three categories will have a pattern of tests that follows the set of methods and method names used by each category. Content table packages will generally have methods to insert, update, delete, and select a specified row from a table. In contrast, a code table will have only a method to get the ID value for a specified code, or code and description for a specified ID. Intersection table packages will have methods like content table packages, and additional methods suitable only for intersections. So the SQL Circle of Life I talked about earlier in this chapter will be fully employed for content and intersection table packages but not for code table packages. Since content tables are usually dependent on one or more code tables, and intersection tables are dependent on two content tables, let s start with a code table package. I ll cover the testing of the WORKER_TYPE_T table package now, and you ll code and test the GENDER_T table package later in this section.